Last updated 16 September 2026.
Where we ship
PupPouch currently ships to the United States and Canada only. We are not shipping to other countries at this time.
Cost
Standard shipping is free on every order to the US and Canada. There is no minimum spend.
Processing time
Orders are processed within 1–3 business days of being placed. Orders placed on a weekend or public holiday begin processing on the next business day.
Delivery time
Once dispatched, most orders arrive within 8–16 days. Delivery windows are estimates provided by our carriers, not guarantees.
Delivery can take longer during peak retail periods (late November through December), during severe weather, and when a parcel is held for customs inspection.
Tracking
You will receive a tracking number by email when your order is dispatched. Tracking information can take 2–3 days to begin updating after the number is issued. If your tracking has not updated after 5 days, email us and we will look into it.
Duties and taxes
Any import duties or taxes charged by your country are the responsibility of the recipient. Where duties apply they are not included in the price shown at checkout.
Incorrect or undeliverable addresses
Please check your shipping address carefully before completing checkout. If you spot a mistake, email us within 12 hours of ordering and we will correct it if the order has not yet been dispatched. Parcels returned to us as undeliverable because of an incorrect address can be reshipped once the correct address is supplied; a reshipping charge may apply.
Lost or damaged parcels
If your order has not arrived within 30 days of dispatch, or arrives damaged, contact us and we will replace it or refund you in full.
Contact
Email PuppouchPremium@outlook.com. We reply to every email within 24 hours, Monday to Friday.