Contact Us

Talk to a person

Email PuppouchPremium@outlook.com

We reply to every email within 24 hours, Monday to Friday. Emails that arrive over the weekend are answered on Monday.

Before you email

These are the three we get most often:

“Which size should I order?”
Use the measurement table on the product page rather than your usual size — the cut is deliberately oversized to leave room in the pouch. If you're between sizes and want it closer-fitting, size down one.

“Where is my order?”
You'll get a tracking number by email when it ships. Tracking can take 2–3 days to start updating. If it hasn't moved after 5 days, send us the order number and we'll chase it.

“It doesn't fit — what now?”
You have 60 days. Email us with your order number and we'll sort it. Full details on our Refund Policy page.

Order problems

If something arrived damaged or wrong, attach a photo to your email. It saves a round of questions and we can usually have a replacement moving the same day.

Wrong address?

Email us within 12 hours of ordering with the correct address. If it hasn't dispatched yet, we'll fix it free.